Frequently Asked Questions
If you have any questions that have not been answered below, please get in touch.
Stove installation Peterborough, Cambridgeshire
Where do I start?
If you don’t know what sort of fire or fireplace you might want, what will be suitable for your room, or even what will fit within your budget, then your best first step might be to visit our showroom in Whittlesey where we can offer our expert advice and start to guide you through the process. If you would like to see some of the products we offer, then take a look at our brochures.
How much will it cost?
Please contact us by email with the following information (where applicable) for a free estimate:
- Full address of the property
- Approximate age of the property
- Details of the existing fireplace/appliance
- Photos of the existing fireplace/appliance
- Any relevant dimensions – e.g. fireplace opening, width of chimney breast
- Photos of the chimney/flue from outside
- If no existing chimney, photos of proposed location (from inside and outside)
- Appliance type required (solid fuel, gas, or electric)
- Details of the products you are interested in
- Image of desired end result – from a brochure/website/Pinterest etc
Can you service my fire?
We can service your gas fire if it was originally installed by Aspect Fires, but this can also be done by any Gas Safe engineer.
Will you install my stove/gas fire/fireplace?
We offer an installation service for any products we have sold within our installation area (approx. 25-mile radius of our showroom). Unfortunately, we cannot offer a labour-only service.
Can I buy an appliance/fireplace from you and have someone else install it?
Yes, we can offer goods on a supply-only basis. However, please note that gas and solid fuel appliances must be installed by a qualified engineer.
Can you repair my fire/fireplace?
Unfortunately, we are unable to offer a repairs service.
Can you order spare parts for me?
Most manufacturers now have online shops for their spare parts, but we are happy to order spares for our existing customers.
